I hadnt brought my bathing suit, but if I did, I may have taken a dip. Sign me up to receive posts by email and other news from A Lady Goes West! This was a definite winner for me. Is The Ritz-Carlton, Charlotte located near the city center? My only complaint was there was a lack of hot water both the evening and morning of my stay. I would NEVER EVER go back to this spa. I also love sitting there feeling the beads of sweat forming on the skin. It was expensive though, with the included tip, tax and the service fee for delivering the lunch to the pool, it was a $40 salad, and thats a bit steep. If youd like to check out a video of my experience at The Ritz-Carlton Spa in Charlotte, head here. I hadnt had one in about a year, which is far too long for a group fitness instructor with overworked muscles, you know? American Express. When I went to dinner Saturday night the valet guys were overwhelmed and my Uber had to wait for me on the street. While we were enroute to the hotel on the day of checkin, the rooms manager called to ask if we had any room preferences, and we were upgraded to a large suite, and she even put some goodies for the kids in the room. I would definitely go back, I guess this is the master thread so: Stay Report 11/26 to 11/27 Location:The hotel is located on the corner of Trade and College right downtown. Complimentary transportation within the I-277 loop, Cancellation within less than 72 hours will be charged the first nights room and tax unless otherwise stated at the time of reservation, The hotel does not cash checks or accept checks as a form of payment. The LEED Gold-certified hotel is perfect for both an escape and exploration; its downtown location is walking distance to notable attractions. This will be collected by credit card. They don't post their prices online now & I would have never thought to ask the prices since the prices hasn't changed in years. Accommodations: Maybe due to COVID, the spa accommodations were not what I would expect from the Ritz. The hotel has over 12,000 square feet of event space, the Ritz-Carlton Spa on the penthouse level, the Bar Cocoa dessert boutique, and much more. Hi Joanna! However, once we got a manager involved the next day, things vastly improved. I loved sitting in there, and had I been more tired, I may have attempted a nap. Air conditioning The shower, sinks and tub all had an issue. The salt room is included for free for all spa guests and doesnt require an access pass. What are some of the property amenities at The Ritz-Carlton, Charlotte? Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details. And I knew my gift card would cover it. As you traveled, please allow me to apologize for your concerns and the lack of elite appreciation you felt during your visit. Whats super nice about the Relaxation Lounge is that there were no windows, and it felt very secluded and private. Very classy and most unexpected. And whether paying cash or Bonvoy points, each was significantly cheaper. As well as an indoor swimming pool, the penthouse spa and wellness center also features a whirlpool, 5 treatment rooms, relaxation areas, a pink Himalayan salt lounge and a gym. By the way, the sauna is also included for free for all spa guests and doesnt require an access pass. , Your email address will not be published. Hidden Treasures:Hidden Treasures, the hotels signature retail shop, provides guests and locals with the ability to dress themselves and acquire items while visiting their home abroad. Latrina was warm and welcoming on the phone before we arrived to be sure all needs were met. Friday - Sunday 9 a.m. to 7 p.m.. By clicking on the 'Accept' button below, you acknowledge that you will be leaving the ritzcarlton.com website. Located on the hotels penthouse level, the Aqua Lounge features a pool and whirlpool overlooking Uptown Charlotte. Tripadvisor performs checks on reviews. Located in the heart of downtown Charlotte, The Ritz-Carlton, Charlotte offers luxurious rooms with a 55" or 65" flat-screen TV. They have even put up a temporary wall where the jacuzzi is which makes it feel under construction. All were significantly better, especially if you have Bonvoy status than the Ritz Carlton. Locally-cultivated herbs garnish dishes and cocktails at upscale lounges, while honey sweetens selections at the dessert bar. View Treatments. Apparently there are two types of salt rooms and one type is where actual salt flakes are blown out into the air. It was not. Unwind in one of three lounges before a rejuvenating massage, facial, manicure or pedicure. Herbs and honey from the LEED Gold-certified property's rooftop garden garnish culinary delights at Bar Cocoa and K Lounge, and The Ritz-Carlton Spa, Charlotte whisks guests away to dramatic skyline views and pink Himalayan salt therapy. A damage deposit of USD 200 is required on arrival. We love to spa day and for the price, I'm sure you can figure out that 2 massages, food, and parking isn't far from a thousand bucks after tips, it's not worth it. The only other negatives were the subpar WiFi speed (18-20 Mbps up and down is pretty weak for a luxury hotel), subpar lighting in the vast living room and bedroom living room space (the hotel brought up to extra lamps to help), and the bedroom curtains didnt extend quite enough to provide true blackout. The salt room, jacuzzi, relaxing room, and the steam room are closed. The hotel also does not accept credit card authorization forms, Complimentary valet parking for BLT Steak and The Ritz-Carlton Spa, Charlotte. (That was directly stated from an employee), Beware of Spa!! It was totally what I had hoped and for more. One of the few aspects of my stay that was on point for the Ritz Carlton brand. Overall, really nice stay and excellent experience. Should you choose to use the link below, you assume total responsibility for your use of the website to which you are linking. My first stop during my Ritz spa visit was the salt room. I knew ahead of time that with my spa service Id also have access to a ton of Ritz amenities (like the relaxation room, indoor pool and fitness center), and I did nearly all of them during my visit. So, if you're looking for a relaxing and enjoyable trip to Charlotte, be sure to consider a spa resort. We stayed at the Parlor Suite which was very spacious and clean. The spa also offers access to the fitness center and pool, both boasting panoramic views of the city. Without the service, delivering on special touches and a nice property, you really have to question the ethics of charging the room rates they do. Gym was top notch, pretty much everything we have at out at home facility. Welcome amenity and nice note from Annie - the only other actual Ritz Carlton feel service of the stay. Dining:I had a pleasant breakfast at BLT steak which was surprisingly cheap. On a weekday, it may have been a bit longer of a trip due to traffic. The spa also provides towels, disposable hair brushes, razors, lotions, shampoo/conditioner, hairspray, hair-styling tools (good ones), cotton swabs, feminine hygiene supplies and even disposable shower caps so pretty much everything you need to get ready outside of your clothes and makeup. Yes, a parking garage, paid private parking on-site, and valet parking are available to guests. Hi, I'm Ashley. Taxes and fees that are shown are estimates only. Discover, I knew something was up already before we even arrived. I asked if I could wait for someone to become available and was told no. I did like the soaking tub and standard Diptyque products in the bathroom. Your deposit will be refunded in full by credit card, subject to an inspection of the property. The Ritz-Carlton Charlotte is in an urban setting, and the exterior is nothing exciting. Good Morning, Please allow me to greatly apologize for the service issues you detailed both in the spa and BLT restaurant, as they are not indicative of The Ritz-Carlton brand. endstream endobj startxref Sounds like a great place to go for a girls spa day! After the game we ate dinner at the steak house located in the hotel, and the food and service was very good. Are there opportunities to exercise at The Ritz-Carlton, Charlotte? While the facilities were certainly nice, the massage itself reminded me that I was in an extra fancy spa. Sign up to receive new blog posts by email here. I am extremely disappointed in our experience compared to my previous . Are any cleaning services offered at The Ritz-Carlton, Charlotte? If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. By the way, when I went on the Ritz website to book my massage, the Saturdays were totally full for a few weeks out. We ordered from BLT wine and an appetizer and had to follow up to just get the wine out first and then the food. Its easy to wind up in the wrong room when you first arrive, but of course after spending several hours there, I found my way around perfectly. Guests can also give separate subscores in crucial areas, such as location, cleanliness, staff, comfort, facilities, value, and free WiFi. It may have been my favorite room, outside of the salt room. You will be able to relax in comfort while you wait for your service in The Relaxation Lounge. Double-check your selected room for the maximum capacity. The health and safety of our guests is our top priority: COVID-19 updates and what to expect at our hotel. And a bunch of separate sitting rooms too. I felt a little strange going from floor to floor in my robe, but it seemed like it was all part of the experience, so I went with it. A member of the hotel also called me to see if they could arrange a welcome amenity for me. The stay was a great use of 47,000 points. JW Marriott was a brand designed to compete with the big boysFour Seasons and Ritz-Carltonand it delivers. Kevin helped create an Easter surprise for our granddaughters who visited while we were there. Other Staff: The front desk young woman and everyone else was a pleasure to interact with. I go in the sauna at Life Time Charlotte (where I work) regularly, so Im used to it. After I called she realized what floor we were on and knew the machine was out of order so she sent someone with ice.Veda has also been amazing! Air conditioning it was a corner garden room (facing a corporate BofA building). These opinions do not necessarily represent the views of Booking.com. Bathtub At around 8am the next morning the shoes still weren't there so I called for them and they arrived shortly thereafter. At The Ritz-Carlton, it's encouraged; expressed through tranquil spa retreats surrounded by natural beauty and pampering treatments drawing from ancient traditions and modern science. A staple in the Queen City for years, this spa is a no-brainer when it comes to unwinding. I had never been to the hotel or the spa before, and I was very excited about this opportunity to get some pampering in such a luxurious setting. nearby. Hey, friend! Tripadvisor performs checks on reviews. Your email address will not be published. The location is right across from the Epicenter, and about a 10 minute walk to the stadium. Plenty of room with a separate sitting area. Most amenities are closed, but limited valet is still available. The biggest negative of the stay and the suite was that the outer door doorbell didnt work at all, and the inner door doorbell didnt ring loudly enough to be heard well in the bedroom or at all in the master bathroom causing a bit of confusion and lots of frustration when the engineer, room service, or housekeeping came a calling. And on a weekend, it took me no time at all to get there just about 20 minutes from where I live in South Charlotte (in Ballantyne). We just returned from a one-night stay. Room was ok, air conditioner was not operating properly so very warm all night. if the writer is claiming to be someone else). The suite was really nice to have since I hosted several groups of friends over the course of my stay. We already had dinner reservations AND after the negative interaction I had, I did not want to risk being embarrassed again.This stay was not worth the money spent!! 5+ images. The penthouse, bi-level sanctuary includes an indoor Aqua Lounge with swimming pool, spa services including five treatment rooms, relaxation areas, manicure/pedicure studio and fitness center with PRECOR strength and cardio equipment. After my massage, I took another shower, changed into my comfortables (I brought my trusty red sweatsuit to lounge in), then I ordered some lunch and sat on a chaise by the indoor pool (called the Aqua Lounge). The Spa at The Ritz-Carlton Charlotte is an LEED-certified eco-friendly facility. Which room amenities are available at The Ritz-Carlton, Charlotte? A popular destination for Charlotte locals, K Lounge offers a sophisticated, Uptown setting for interactive cocktails and shared plates in the hotels lobby. A Lady Goes West is where I share my workouts, simple meals, clean beauty tips and wellness insight with you. Spa and Salon Hours of Operation Ill have to keep this in mind, thanks for the review! Conveniently located restaurants include The Capital Grille, The King's Kitchen, and Rooster's Wood Fired Kitchen. This was my first time in a salt room, and its just what it sounds like a room with blocks of pink Himalayan sea salt for walls and a warm pink hue. The restaurant was pretty lively and had a good atmosphere. ft. of meeting space and an innovative Design Studio for planners, Urban Garden with three settings for weddings, meetings and social functions, 10-foot ceiling and floor-to-ceiling windows with city views, Bathroom sanctuary with flat-screen TV, plush robes, dual vanities and separate tub and shower, Nespresso gourmet coffee and tea presentations, More than 12,000 square feet of meeting and event space, Penthouse-levelThe Ritz-Carlton Spa, Charlotte with spa treatments, a pool, fitness center and other amenities. This service may contain translations powered by Google. There was a handwritten card waiting for us in our room, along with champagne and chocolate covered strawberries. Once I arrived at the spa, I got a tour of the facilities by the friendliest and most helpful locker room host, then I changed into my robe and went straight to the amenities. I am all about supporting businesses in need but to me this was extremely a waste of money. Learn more about the Spa & Wellness Center. Please see our partners for more details. The rooms at The Ritz-Carlton feature a modern and elegant interior. Especially if there is nothing spectacular about the hard product. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. This was such a treat! But it would have been nice if there were instructions on the room, in case I did miss something. Unfortunately we stayed at this lovely hotel during the virus pandemic. Upon check-in photo identification and credit card are required. Prices are the average nightly price provided by our partners and may not include all taxes and fees. The Spa at the Ritz-Carlton boasts five treatment rooms, including a couple's suite, women's and men's Vitality Lounges, and an Aqua Lounge. Ideal for busy travelers or an extended Charlotte stay, The Ritz-Carlton Suite features a living room, fitness room and dining area. Pics are of the executive suite. Address: 201 W. Trade St. Charlotte, NC 28202. They have INCREASED their prices alot to compensate the money the business has lost. If youre in the Charlotte area and want to buy a gift for someone, may I suggest a gift card to The Ritz-Carlton Spa? Id also be open to going back with friends, because I saw a group of ladies arriving together, and that looked fun. Check for travel restrictions. All rooms are equipped with a work desk, and coffee/tea facilities. Redesigned hotel rooms and suites reflect Charlotte's past and look toward its future through locally-inspired colors and patterns. Michael Matthews Director of Sales & Marketing michael.l.matthews@ritzcarlton.com, Amazing Ambassador upgrade to Ritz-Carlton Suite amidst a wonderful luxury stay, My recent three night award stay at the Ritz-Carlton Charlotte (allowing me to see the Jumpman Invitational UNC basketball victory over Michigan) was pretty impressive with an upgrade to the incredible 2900 square foot Ritz-Carlton Suite, outstanding service and service recovery, great F&B, and perhaps the best air conditioning Ive ever had! language, whether its just a rating or contains comments as well, etc.). Wifi worked well and the technology in the room was good too. COVID-19 updates and what to expect at our hotel, Renovated luxury hotel accommodations with views of downtown Charlotte, Bi-level penthouse spa with organic treatments, a salt room and Aqua Lounge. And the amenities are where its at so plan to allot plenty of time for your spa visit, both before and after your service for chilling and using all the things. Top room amenities include a minibar, air conditioning, and a flat screen TV. Taxes and fees that are shown are estimates only. The Ritz-Carlton Hotel Company, L.L.C. I visited the refreshment stand many times during my visit, and I loved this special touch. It was a stress-free situation, from beginning to end. I would have brought my own food if we knewI have been coming to this Spa for 10 years + and today was the first day visiting after the Pandemic. I bought this gift card for my friend for $140 during the pandemic as a birthday gift because the basic massage use to be around $150. The locker attendant was great! Signature spa experiences at The Spa & Wellness Center include the unique Green Your Body Eco-Treatment, utilizing organic and vegan essential oils as well as environmentally-respectful scrubs and polishes. Facilities include an indoor pool and spa. Dear Jenniferel8434QL, Thank you for taking the time to share your recent experience with us. Ritz Kids programming Hidden Wine retail boutique Which popular attractions are close to The Ritz-Carlton, Charlotte? Starting with valet they were very nice and attentive. We have people and automated systems that specialize in detecting fake reviews submitted to our platform. When I returned at 10pm, the shoes were still there. They have even put up a temporary wall where the jacuzzi is which makes it feel under construction. . I have been coming to this Spa for 10 years + and today was the first day visiting after the Pandemic. You should be reimbursed on check-out. I left and went back to the room while my husband spoke to them. Ashley at the front desk is amazing, on our last stay I called to find out where the ice machine was located. All luxury rooms have elegant dcor, 10-foot ceilings, floor-to-ceiling windows, flat-screen TVs, Enseo entertainment systems, 24-hour in-room dining, Nespresso coffee, work desks, iPod docking . to my Tuesday arrival, I messaged the hotel team the same #prearrivalchecklist as I had sent via the Ambassador team a week or two before. But it jumped up to $200 for just a basic massage. I arrived and had a bit of an issue with the air con in the suite bedroom that was handled after two quick visits by a very friendly and extremely apologetic engineer. Please dont include personal, political, ethical, or religious commentary. To get the overall score, we add up all the review scores and divide that total by the number of review scores we received. The room was absolutely incredible. 47 m The rooms at The Ritz-Carlton feature a modern and elegant interior. The locker room and sitting rooms were well appointed, but they did seem a little bit brown and outdated just saying. We enjoyed breakfast at the BLT and Taylor was very helpful with our order. The front desk woman was so apologetic and even reached out to the spa manager to try to have a masseuse come in that night for me. After you book, we'll provide details so you can contact the property directly. CARLTON Located in the heart of Uptown and surrounded by spectacular views, The Ritz-Carlton Spa, Charlotte is a true haven in the city. I bought this gift card for my friend for $140 during the pandemic as a birthday gift because the basic massage use to be around $150. So embarrassing!!! There was also a strong smell of marijuana on that floor that hit you everytime we got off the elevator. The Ritz-Carlton, Charlotte's only AAA Five-Diamond hotel, is home to a bi-level penthouse spa with a pool, pink Himalayan salt room, sauna, relaxation room, fitness center and nail salon. I have been coming to this Spa for 10 years + and today was the first day visiting after the Pandemic. This was my granddaughter's first show, so the hotel staff made it special. 28. That orange-infused water was a hit, and I went back and refilled many times from the sweet little refreshment stand. The BLT Steak serves breakfast as well and they have room service available until Midnight. b%q)QiH*%@Ub=Yds!eu x LvfDq$"kCQU6zBR;j&7{o? Plus, it was cool to look out on Uptown Charlotte from the spa windows. 131 0 obj <>stream All rooms are equipped with a work desk, and coffee/tea facilities. The Punch Room is available for private functions. In the lobby is a wine bar which has some takeout options, a separate lobby bar, a BLT Steak and a coffee shop. I have been coming to this Spa for 10 years + and today was the first day visiting after the Pandemic. This property has taken extra health and hygiene measures to ensure your safety is their priority -, Parlor Suite, 1 Bedroom Suite, 1 King, Sofa bed, 1 Bedroom Executive Suite, 1 King, Sofa bed, City view, 1 Bedroom Executive Suite, 1 King, Sofa bed, Garden view, 1 Bedroom Executive Suite, 2 Queen, Sofa bed, Garden view, Destinations, properties, even an address, 1728350,1726110|2,1718430,1721720|3,1716160,1720070|2,1718400,1727980,1726110,1720070,1718400|2,1728350|2,1709670,1721460,1708660,1716160|6,1728180,1728620,1715610,1728350|4,1709670|3, Personal or sensitive info (e.g. My daughter, granddaughter, and I were in Charlotte to see a Broadway show at the Belk Theater. Check your booking confirmation email to find your booking number and PIN. United States, Reserve Now Lively lobby scene with BLT Steak, K Lounge and Bar Cocoa, 12,000 sq. Having a proper kitchen and service entrance was very nice for reheating and storing leftovers (and ultimately for letting room service deliver food ). City view The rooms at The Ritz-Carlton feature a modern and elegant interior. They even compd the first two days room service orders by way of apology for the delivery mishaps without me knowing until I saw the final folio. Mistakes can be made and are forgivable! The penthouse-level fitness center enhances the Spa experience, complete with state-of-the-art equipment and panoramic views of Uptown Charlotte. We went up to the indoor pool and it was busy but no swimmers because the water was coldindoors at the spa. Lock in the lowest price from these sites. video of my experience at The Ritz-Carlton Spa in Charlotte, head here, Review of the Museum of Illusions in Charlotte, A look at two years of living in Charlotte (after moving from California), If you want a Saturday service, plan to book weeks in advance, Consider going on a weekday or a Sunday so you have more of the amenities to yourself, Use the free valet parking for spa guests rather than looking for street parking, Arrive a couple hours early and stay a couple hours late to enjoy all the Ritz amenities, like the dry/hot sauna, salt room, relaxation room, pool, fitness center and more (you need to spend a certain amount to access the relaxation room, pool and fitness center, but the sauna and salt room are included with any service), Bring a book, headphones, workout clothes, a bathing suit and some cozy clothes to change into after your services so you dont have to hurry off and can try everything, If you plan to have lunch, order early, because the kitchen could take a while, Bring cash for extra tips for the spa attendants and valet attendants too, Plan to pay a premium for your services and food, remembering that The Ritz-Carlton is not cheap, but youll hopefully be happy with your return on investment. We walked back out the room and went to find my massage room when another lady that was standing there yelled at us. Both a boutique and a tasting room, Hidden Wine offers a curated selection of bottles and tastings paired with cheese. I would welcome the opportunity to speak further offline regarding your visit, and how we may recover for the future. Pool was also really neat being on the 17th floor and overlooking the city. I am extremely disappointed in our experience compared to my previous visits over the years. The salt room, jacuzzi, relaxing room, and the steam room are closed. I am all about supporting businesses in need but to me this was extremely a waste of money. The penthouse-level Ritz-Carlton Spa, Charlotte features artfully designed relaxation lounges and treatments infused with honey from the rooftop beehives. In order to get to the spa, you have to take the elevator up to the 17th floor. The Ritz-Carlton, Charlotte blends contemporary dcor and a flair for innovation to immerse guests in a well-appointed luxury escape. Not really fair for the customers since the amenities are not all even open. #AmbassadorStatusMatters The hotel chat also confirmed my checklist would be properly handled, and that Id been granted #earlycheckin and #latecheckout. UnionPay credit card, First of all, it took them 3 days to even call us back for an appointment. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. As a spa guest, you get a nice robe and slippers to wear around. As far as lunch, heres a little con: You can order from the Aqua Lounge menu, which was fairly limited, and it was quite pricey (Im pretty sure a mimosa was like $16 or something outrageous but its the Ritz). 201 E Trade St, Charlotte, NC 28202 (704) 547-2244 Website Location Uptown Visit Website Sourced by Google Images The Spa & Wellness Center at The Ritz-Carlton, Charlotte incorporates treatments utilizing 100% organic products and also features a bromine-treated swimming pool designed to avoid the effects of traditional harsh pool chemicals. Belk Theater at Blumenthal Performing Arts Center. All Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses. Please call 980.999.5553 or email poseidonspacharlotte@aagspa.com to make an appointment or for more information. I had my lunch by the pool, and then I learned some new barbell choreography to teach the next day from that same position so yes, I had a little bit of work, but the setting was lovely. Also, when a customer is booking they should go over the price increase especially for long time customers. The Ritz-Carlton Hotel Company, L.L.C. I did. Ironically, theyd forgotten the handwritten note by the Rooms Executive something Id never have known had she not told me herself later in the stay lol. Wouldn't return and wouldn't recommend to others. The Ritz-Carlton, Charlotte. Room: Dark furniture was a flashback to decades past. I was also thanked for being Titanium. 201 East Trade Street It was so good and felt like it lasted a full hour for sure. Thanks for reading my review of The Ritz-Carlton Spa in Charlotte. Spa was lacking, did not live up to it's name, This review is for the spa only. Yes, The Ritz-Carlton, Charlotte offers airport transportation for guests. Unwind in upscale suites complete with local touches, an elevated beverage experience, and carpets inspired by a North Carolina designer. Newly-renovated hotel rooms are among the largest in Charlotte and feature city views, regional artwork and thoughtful technology. I was having a bad week getting some work done and Destiny found out I love Chocolate chip cookies and she brought me one to my surprise fresh out of the oven. Appointment required, no walk-ins. Reserve by Phone Sometimes were so excited to get more that we dont stop to realize that we dont always need it. #ritzcarlton #charlotte #ritzcarltoncharlotte #suiteupgrades #ritzcarltonsuite #presidentialsuite #goheels #earlycheckin #latecheckout #aircon #bltsteakhouse #kingofaircon #hisroyalcoldness (For the record, the going rate for the Ritz-Carlton Suite is $8,500 per night, making the upgrade value for this stay a cool $25,500. Since we were still in COVID lockdown, my husband surprised me with a spa staycation. Salt rooms are great for improving your breathing and enhancing your mood (although theres not a ton of hard research on this particular type of room, but I do think they are becoming more popular). Customers arriving from outside of the United States should review government travel guidance to confirm eligibility and requirements for travel. Also the generous provisioning of water bottles throughout the room. Hotel Menu.
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